1 Answer. Try opening the mouse to gain access to the pcb and the battery. At least this will let you see where the problem may be. It could be something simple like a loose connection somewhere. Also if there is a problem with the battery e.g. too long in storage therefore the battery has become depleted beyond recovery, there usually is
I have Dell Wk118 wireless mouse and keyboard which was connecting using dongle prior to Windows 11 Cumulative Update for 21H2. After update, mouse still connects fine but keyboard is no longer working. I can see the HID Compliant Keyboard under device manager, but it's not working i.e. keys are not functioning.
When I attempted to use on February 25th, 2018 they failed. I utilize Windows 10. I attempted to restart the pc, update the drivers, unplug and plug the dongle back in, plug in another dongle with a logitech keyboard K400r which also failed, I ran the MS trouble shooter and it required a restart. After the restart wireless keyboards and mouse
As per the description, I understand that you are experiencing issue with mouse and keyboard not working in the system. I certainly understand your concern and will try my best to help you. I would suggest you to try the following methods and check if that helps. Method 1: Run inbuilt Hardware & Device troubleshooter
Answer. AFAIK, the Microsoft mouse and USB transceiver are paired and will only work with each other. In case if they are under warranty, you can ask Microsoft for a replacement. Contact Microsoft Support regrading same. There may be conflicts between your new mouse and old software. Try uninstalling any previous mouse-related software, then reinstall your new mouse. Outdated drivers: If your drivers for the mouse are not installed or out of date, your device may not work properly or may not connect. Try another computer: If your wireless mouse is still not Camarillo Brillo. I'm using an RCA usb c hub on my 2019 16" macbook pro to connect an HDMI monitor, usb keyboard and a usb wireless mouse receiver. Sometimes, the mouse is very laggy, to the point of being unusable. The cursor will stop moving every few seconds. But it usually stops happening if I either switch the usb receiver to a different

3: Check your hardware, devices, and wireless connections 1) Connect your mouse receiver to a different port. If possible, try the USB port at the back of the computer, since 2) Replace the battery. Please make sure that you have inserted both the required batteries into the wireless mouse 3)

Solution 1 - Re-plug the USB Cable or USB receiver. If your wireless cable is not working make sure it is properly connected to your laptop. Try removing and re-plugging it again or try it with the other USB port. Unplug the cable or receiver from the laptop port. Wait for a few minutes.

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    • wireless mouse dongle not working